Because we properly staff your tour in advance it is a hardship on our employees to schedule life and work around canceled tours. We strive to be sensitive to extenuating circumstances and inclement weather. If you are charged a cancellation fee, you may apply the fee to any future tour scheduled within 2 months of the cancellation. Please read our policy in detail below.
We also strive to provide you with good quality bicycles and equipment to be sure your experience is exemplary. When you use our equipment, you agree to the cost of repair or replacement. Minor issues such as flat tires, broken chains, nicks, paint chips, etc are considered wear and tear and not your responsibility. However, when there is actual damage or breakage due to negligence that requires replacement of parts or drastically devalues the equipment, you will be responsible for the cost of repair or replacement.
Day Tours & Single Day Rentals
| Days to Departure | Refund Amount | Future Trip Credit |
| 72hrs. or More | 100% Tour or Rental Fee | N/A |
| 48-24hrs | 25% Tour Fee (plus any chargers incurred)/ 50% Rental Fee | None |
| 24hrs or Less | 0% Tour/ Rental Fee | None |
Private and Group Tours
| Days to Departure | Refund Amount | Future Trip Credit |
| 10 days or More | 100% Refund | N/A |
| 2-9 days prior to tour | 25% tour Fee (plus any chargers incurred) | 10% Tour Fee |
| 48hrs or Less | 0% Tour Fee (plus any chargers incurred) | No Future Credit |
“Destination” Out-of-Town Multi-Day Tours
Out-of-town tours include trips outside Santa Barbara County: including San Luis Obispo, Monterey, Marin, San Francisco and Napa Valley, Sonoma areas.
| Days to Departure | Refund Amount | Future Trip Credit |
| 45 days or more prior to trip | 100% Refund, including deposit | N/A |
| 44-30 days prior to trip | 75% Total Trip Price Fee (plus any chargers incurred by Hotels) | 25% of Trip Price |
| 11 to 29 days prior to trip | 50% Tour Fee (plus any chargers incurred by Hotels) | 25% of Trip Price |
| Less than 10 days prior to trip | No Refunds | 25% of Trip Price |
| Less than 72-hours | No Refunds | No Future Credit |
“Local” Multi-Day Tours/ Multi-Day Rentals
Local multi-day tours are tours within the Santa Barbara County area; including Solvang, Los Olivos, Ballard, Santa Ynez, Buellton, Ojai and Santa Barbara.
| Days to Departure | Refund Amount | Future Trip Credit |
| 30 days or more prior to trip (tours) | 100% Refund, including deposit | N/A |
| 29-16 days prior to trip (tours) | 75% Total Trip Price Fee (plus any chargers incurred by Hotels) | 25% of Trip Price |
| 15-11 days prior to trip (tours) | 50% Tour Fee (plus any chargers incurred by Hotels) | 25% of Trip Price |
| Less than 10 days prior to trip (tours) | No Refunds | 25% of Trip Price |
| 72-hours or more (multi-day rentals) | 100% Refund, including any deposit | N/A |
| Less than 72-hours (tours) | No Refunds | No Future Credit |
| 71-48 hours prior to trip (rentals) | No Refunds | 25% of Rental Price |
| 47-hours or less (rentals) | No Refunds | No Future Credit |
Please note: single and multi-day bike rentals scheduled for holiday weekends and special events are subject to a 50% cancellation fee if cancelled within 5-days of the event date or 72-hours prior to the Friday of the Holiday weekend. For the weekend of the Solvang Century and other events, cancellation policy for bike rentals is extended to 6-days out. This is due to the high demand of rentals for such events and the likelihood that others are turned away when we run out of available rentals. If you are uncertain whether or not a particular weekend falls under said circumstances, please contact us directly for a list of events & weekends. Thank you for your understanding.
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